Legal notice and privacy policy

This English version is provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.

1. Legal notice

In accordance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the identification details of the owner of this website are as follows:

Purpose

This website provides information about the new-build housing developments that Grupo Costa Cálida is building in Alicante and Murcia and about its holiday rental house in Torre de la Horadada, and allows users to contact the company.

Terms of use

Access to this website is free of charge and makes you a user, who accepts these terms. Users undertake to make appropriate use of the content and not to use it for unlawful purposes, in bad faith or in any way that may damage the website, its systems or third parties.

Intellectual and industrial property

The texts, designs, logos, trademarks, images and code of this website belong to Grupo Costa Cálida or to third parties who have authorised their use, and are protected by intellectual and industrial property law. Their reproduction, distribution, public communication or transformation without express authorisation is prohibited, except for personal and private use.

Liability

Grupo Costa Cálida endeavours to ensure that the information published is accurate and up to date, but does not guarantee that it is free of errors or that the website will be continuously available. It accepts no liability for damage arising from the use of the information or for service interruptions beyond its control.

This website may contain links to third-party websites. Grupo Costa Cálida does not control and is not responsible for their content or policies. If you become aware of any unlawful content linked from this website, please notify sales@grupocostacalida.com and the link will be removed.

Applicable law and jurisdiction

These terms are governed by Spanish law. Any dispute shall be submitted to the competent courts in accordance with the law. Where the user is a consumer, the courts of the consumer's place of residence shall have jurisdiction.

Whistleblowing channel

You can confidentially report any irregularity through the whistleblowing channel of Costa Cálida Promotores Dos, S.L., managed by an external provider.

2. Privacy policy

This policy explains how the personal data you provide through this website is processed, in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

Data controller

Costa Cálida Promotores Dos, S.L. (Grupo Costa Cálida), tax ID B73013435, registered address C/ Mayor, nº 78 B, El Raal (Murcia) [PENDIENTE: confirmar domicilio social; la web original da también C/ Mayor, 183, 30139 El Raal y un código postal de Pilar de la Horadada]. Contact for privacy matters: patricia@grupocostacalida.com.

What data we process

• Contact form: name, phone number, email address, the development or service you are interested in and the content of your message.
• Email, phone: the data you give us when you contact us through these channels.
• Technical data: the IP address from which the form is sent, stored in pseudonymised form (as an irreversible fingerprint) for a maximum of one hour to prevent mass mailings (spam), and the usual web server logs.

We do not request special categories of data. Please do not include them in your messages.

Purposes and legal basis

• Answering your enquiries and requests for information. Legal basis: your consent (Art. 6.1.a GDPR) and steps taken at your request prior to entering into a contract (Art. 6.1.b GDPR).
• Providing the services you contract. Legal basis: performance of a contract (Art. 6.1.b GDPR) and compliance with legal obligations, such as tax obligations (Art. 6.1.c GDPR).
• Sending you commercial information about our developments and services, only if you have expressly agreed. Legal basis: your consent (Art. 6.1.a GDPR and Art. 21 LSSI-CE). You may withdraw it at any time.
• Website security and prevention of fraud and spam. Legal basis: legitimate interest (Art. 6.1.f GDPR).

No automated decisions are taken and no profiles are created with your data.

Retention period

• Enquiries: for as long as necessary to deal with them and then for a maximum of one year, unless a business relationship begins.
• Customers: for the duration of the relationship and then for the limitation periods of legal obligations (generally six years for accounting and tax records).
• Commercial communications: until you withdraw your consent.
• Anti-spam IP control: a maximum of one hour.

Recipients

We do not pass your data on to third parties unless required by law (for example, to the tax authorities or to the courts). To provide the service, some providers access the data as data processors, under a contract compliant with Article 28 GDPR:

• Web hosting and email provider.

International transfers

If you contact us through social networks (Instagram, Facebook, X), your data will also be processed by those platforms, which may transfer it outside the European Economic Area under their own privacy policies; for participating US companies, under the EU-US Data Privacy Framework. We recommend that you review their terms before using them.

Your rights

You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, and withdraw any consent you have given, without affecting the lawfulness of prior processing.

To do so, write to patricia@grupocostacalida.com or by post to the address above, stating the right you wish to exercise. If we cannot verify your identity, we may ask you for additional information. We will reply within one month.

To stop receiving commercial communications, simply use the unsubscribe link included in each mailing or write to sales@grupocostacalida.com with the subject “UNSUBSCRIBE”.

If you believe that we have not processed your data correctly, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or with the supervisory authority of your country of residence in the EU.

Accuracy of data and third-party data

You guarantee that the data you provide is accurate and undertake to inform us of any changes. If you give us data about other people, you declare that you have informed them beforehand and have their permission.

Minors

We do not knowingly collect data from children under 14 (Art. 7 LOPDGDD).

Security measures

We apply technical and organisational measures appropriate to the risk to protect your data against loss, alteration or unauthorised access, including an encrypted connection (HTTPS), protection of the form against automated submissions and restricted access to information.

Social networks

Grupo Costa Cálida has profiles on Instagram, Facebook, X. If you follow or interact with our profiles, we will process the data the social network allows us to see in order to respond to that interaction. Each social network has its own privacy policy, which we recommend you read.

Changes to this policy

We may update this policy to reflect legal changes or changes to our services. The date of the latest update is shown at the top of this page.

Please also see our cookie policy.